In a nutshell
• Tracked Worldwide Delivery on every order
• Free shipping on orders over $100
• Fast dispatch: orders are prepared and shipped within 2–3 working days
• Average delivery time: most orders arrive within 10 working days from the moment you place your order
• 98% of orders are delivered within 5–15 working days
• Easy-to-track shipments with regular email updates
• We ship to PO Boxes
Duties and Import Taxes
We take care of customs, so you don’t have to:
• UK, EU, and USA orders: No duties or import taxes upon delivery — these are prepaid by us
• If you're ever charged customs or import fees by mistake, please email us at support@grainmarkleather.com with your order details, and we’ll refund the amount and handle it with customs on your behalf
• For all other countries, customs fees or import taxes may apply depending on your local regulations. These are the responsibility of the buyer unless otherwise specified
Shipping Details
• We ship globally, excluding Russia, conflict zones, and a few remote regions
• All orders are shipped from our workshop in Asia using trusted international couriers
• Final delivery may be completed by your local postal or courier service (e.g. DHL, UPS, FedEx) depending on your region
• Please ensure your shipping address and phone number are accurate at checkout — couriers may use this to contact you for delivery
• Delivery times are estimates, not guarantees. Weather, holidays, or customs delays may occasionally affect timing
• Shipping fees are non-refundable once an order has shipped
Returns Due to Delivery Issues
If your order is returned to us because of an incorrect address, refusal to accept, or failed delivery attempts, we can either:
• Resend the order (a small re-shipping fee may apply)
• Or issue a partial refund (excluding original shipping costs)
Missing or Damaged Orders
If your package arrives damaged, tampered with, or missing items, please:
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Take clear photographs immediately
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Contact us at support@grainmarkleather.com within 48 hours
We will investigate within 30 days and issue a replacement or partial refund as appropriate. Please note: insufficient evidence may result in a denied claim.
We know this may sound like a lot—but in truth, we rarely encounter issues. When we do, we’re here to help every step of the way.
If you ever have questions or concerns, please reach out to us at support@grainmarkleather.com — we’ll take care of you.
